Host Terms and Conditions

1. Eligibility Requirements

Who can host on OmegaStay?

To become a host on OmegaStay, you must:

• Be at least 18 years old
• Be a legal resident of the country where your property is located
• Own or have legal authority to operate the property
• Comply with all local laws, regulations, and zoning ordinances
• Have a valid government-issued ID
• Provide accurate and truthful information
• Agree to background check and verification procedures

Property requirements

• Property must be a completed, functional accommodation
• Must meet all local health and safety standards
• Must have proper insurance coverage
• Must comply with local short-term rental regulations
• Cannot be subject to any liens or encumbrances

2. Account Setup and Verification

Registration process

By creating a host account, you agree to:

• Provide accurate, complete, and truthful information
• Update your information promptly when changes occur
• Maintain confidentiality of your login credentials
• Accept responsibility for all activities under your account
• Comply with OmegaStay's community guidelines

Verification & documentation

You must complete the following verification steps:

• Identity verification (government-issued ID)
• Address verification
• Phone number verification
• Email verification
• Property ownership documentation
• Tax identification number (where required)

3. Property Listings

Listing accuracy

You are responsible for ensuring your listing is:

• Accurate and truthful in all descriptions
• Complete with high-quality, recent photos
• Updated regularly to reflect current conditions
• Free from misleading or false information
• Compliant with fair housing laws

Prohibited content

Your listings cannot include:

• Hate speech or discriminatory content
• Explicit or adult content
• Misleading amenities or features
• Photos of other properties or fake images
• Contact information for off-platform communication
• Promotional links or external URLs

Photos and media

• You retain ownership of all photos
• OmegaStay has a non-exclusive license to use photos in marketing
• All photos must be of your property only
• Minimum 5 high-quality photos required
• Photos must accurately represent the space

4. Pricing and Payment Terms

Setting your rates

You have full control over your pricing:

• Set your own nightly rates
• Adjust prices based on demand, seasons, and events
• Offer discounts for longer stays (optional)
• Implement last-minute deals
• Prices must be displayed in local currency

Service fees

• OmegaStay charges a 15% service fee per booking
• Fee covers payment processing, platform maintenance, and customer support
• You receive 85% of the nightly rate
• Extra fees (cleaning, service fees) are set by you

Payment processing

• Payments are processed through Flutterwave (secure payment gateway)
• Payouts are made within 5-7 business days of guest checkout
• You can set your preferred payout method (bank transfer, wallet)
• Taxes may be withheld where required by law
• Minimum payout threshold: ₦5,000

5. Booking Management

Accepting bookings

When you receive a booking request, you must:

• Respond within 24 hours
• Accept or decline clearly
• Confirm guest details and requirements
• Provide check-in information before arrival
• Be prepared to accommodate on the agreed dates

Guest communication

• Maintain professional and respectful communication
• Respond promptly to guest inquiries
• Use in-app messaging for all communication
• Never request payment outside the platform
• Provide clear check-in/check-out instructions

Check-in and check-out

• Make the property available at the agreed check-in time
• Ensure the property is clean and ready
• Provide all keys, codes, and access information
• Verify guest identity at check-in (where applicable)
• Conduct a walkthrough to document property condition

Guest rights

Guests have the right to:

• Clean, safe, and functioning accommodations
• Accurate representation of the property
• All advertised amenities and services
• Quiet enjoyment of the property
• Privacy and respect during their stay

6. Cancellation Policy

Your cancellation options

You can choose from the following cancellation policies:

• Flexible: Guest can cancel up to 1 day before check-in for a full refund
• Moderate: Guest can cancel up to 7 days before check-in for a full refund
• Strict: Guest can cancel up to 14 days before check-in for a full refund
• Non-Refundable: No refunds after booking confirmation

Host cancellation

You may cancel a confirmed booking only if:

• Guest agrees in writing
• Emergency or circumstances beyond your control
• Property becomes unusable due to emergency
• You provide a full refund to the guest
• Unwarranted cancellations may result in penalties or account suspension

7. Host Responsibilities and Obligations

Property maintenance

You must:

• Keep the property clean and well-maintained
• Repair any damage promptly
• Ensure all appliances and utilities are functional
• Maintain safety equipment (fire extinguishers, first aid)
• Provide fresh linens and toiletries
• Address repairs reported by guests within 24 hours

Safety and compliance

• Comply with all local building codes and safety standards
• Maintain proper insurance coverage
• Display emergency information and procedures
• Ensure working smoke detectors and CO detectors
• Provide clear house rules and guidelines
• Comply with all tax reporting requirements

Fair housing

You must:

• Not discriminate based on protected characteristics
• Treat all guests fairly and equally
• Not make discriminatory statements in listings
• Provide reasonable accommodations for disabled guests
• Follow all applicable fair housing laws

Prohibited activities

As a host, you cannot:

• Require advance damage deposits (unless required by law)
• Harass or discriminate against guests
• Engage in illegal activity
• Use the platform to market non-accommodation services
• Host more guests than your listing capacity
• Charge unauthorized fees to guests
• Evict guests unlawfully or outside lease terms

8. Liability and Indemnification

Your liability

You are responsible for:

• Property condition and cleanliness
• Guest safety while on your property
• Accuracy of your listing information
• Compliance with all applicable laws
• Damage caused by your negligence
• Guest injuries due to unsafe conditions

Insurance requirements

You must maintain:

• Valid property/renters insurance
• Coverage for short-term rental activities
• Liability insurance of at least ₦1,000,000
• Coverage for guest injuries
• Proof of insurance on request

Indemnification

You agree to indemnify and hold harmless OmegaStay, its employees, and partners from:

• Claims arising from your property or conduct
• Breach of these terms by you
• Violation of applicable laws
• Guest injuries or property damage
• Intellectual property infringement

9. Dispute Resolution

Resolution process

If a dispute arises between you and a guest:

• Contact OmegaStay support immediately
• Provide documentation and evidence
• OmegaStay will attempt mediation
• Resolution within 30 days
• You may appeal the decision within 7 days

Refund claims

Guests may claim refunds for:

• Cleanliness issues with documented proof
• Safety concerns affecting their stay
• Advertised amenities not available
• Property damage caused by host negligence

Your options

• Contest the claim with supporting evidence
• Offer a partial refund or resolution
• Accept the guest's claim
• Escalate to formal dispute resolution

Arbitration

Any unresolved disputes shall be settled through binding arbitration rather than court proceedings, as per OmegaStay's arbitration clause.

10. Account Termination

Termination by you

You may terminate your host account by:

• Requesting account closure in settings
• Allowing 30 days notice
• Completing all pending bookings
• Settling any outstanding fees or claims
• Requesting final payout of remaining balance

Termination by OmegaStay

OmegaStay may terminate your account immediately if you:

• Violate these terms and conditions
• Engage in fraudulent or illegal activity
• Receive repeated complaints or low ratings
• Fail to maintain property standards
• Harass or discriminate against guests
• Fail to maintain required verification/insurance
• Violate fair housing or safety laws

Consequences of termination

• All listings will be removed
• No new bookings accepted
• Pending payouts may be withheld pending disputes
• Negative information may be retained for 7 years
• You may be banned from relisting on the platform

11. General Provisions

Entire agreement

These terms constitute the entire agreement between you and OmegaStay regarding your use of the platform. Any previous agreements or understandings are superseded.

Amendments

OmegaStay reserves the right to modify these terms at any time. You will be notified of changes via email. Continued use of the platform constitutes acceptance of modified terms.

Governing law

These terms are governed by and construed in accordance with the laws of Nigeria, without regard to its conflict of law provisions.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in effect.

Contact information

For questions or concerns regarding these terms, please contact our support team.